HELP & SUPPORT

Answer: To track your order, simply log into your Prakriti account and navigate to the "My Orders" section. Here, you'll find real-time updates on your order status. If you need to change the shipping address, please contact our customer support team within 24 hours of placing your order to make the necessary changes. We'll do our best to accommodate your request.

Answer: We accept a variety of payment methods including credit/debit cards, net banking, UPI, and mobile wallets. Rest assured, your payment information is fully secure. We use industry-standard encryption protocols and comply with the highest security standards to protect your data during transactions.

Answer: Our pottery-based crockeries should be hand-washed with mild soap and water. Avoid using harsh scrubbing pads to maintain the glaze and integrity of the pottery.

Answer: We want you to love your purchase! If you're not completely satisfied, you can return the product within 7 days of delivery. Please ensure the item is unused and in its original packaging. To initiate a return, contact our customer support team, and they will guide you through the process. Once we receive the returned item, we will process your refund within 7-10 business days.

Answer: At Prakriti, sustainability and fair trade are at the heart of everything we do. We source our products from local artisans and household industries, ensuring they receive fair compensation for their work. Additionally, we are committed to environmental stewardship—every purchase you make helps plant a sapling, contributing to reforestation and a greener planet.

Answer: Our customer support team is here to help! You can reach us via email at care@prakriti.com or call us at 1800-123-4567 from Monday to Saturday, 9 AM to 6 PM. We’re committed to resolving any issues or answering any questions you may have promptly.